|
Support and Maintenance Service Plans
|
|
Bronze
|
Silver
|
Gold
|
|
Tech Support Hours
|
Monitoring not included
|
Server Only
|
Server and Workstations
|
|
Number of Hours of Tech Support included
|
3
|
6
|
Unlimited
|
|
Discounted Price for additional hours
|
$105
|
$100
|
-
|
|
Monitoring Services
|
|
|
|
|
24x7 Availability Monitoring & Alerting
|
-
|
√*
|
√
|
|
Error & Event Log Monitoring
|
-
|
√*
|
√
|
|
Drive Space Monitoring
|
-
|
√*
|
√
|
|
Application & Database Monitoring
|
-
|
√*
|
√
|
|
Asset Inventory
|
-
|
√*
|
√
|
|
Security Services
|
|
|
|
|
24x7 Monitoring & Alerting
|
-
|
√*
|
√
|
|
Network Firewall/Router Monitoring
|
-
|
-
|
√
|
|
Microsoft Patch Management
|
-
|
√*
|
√
|
|
Managed Antivirus and Antispyware
|
-
|
-
|
√
|
|
Security Administration
|
-
|
-
|
√
|
|
Backup Monitoring & Administration
|
-
|
-
|
√
|
|
Maintenance Services
|
|
|
|
|
Remote Server Administration
|
-
|
√*
|
√
|
|
User Account Administration
|
-
|
-
|
√
|
|
Printer Management
|
-
|
-
|
√
|
|
Log File Maintenance
|
-
|
-
|
√
|
|
Advanced Support Services
|
|
|
|
|
Guaranteed Response times
|
-
|
√*
|
√
|
|
Monthly Network Summary Reports
|
-
|
√*
|
√
|
|
Quarterly Executive Report & Review
|
-
|
√*
|
√
|
|
Annual Technology Plans
|
-
|
-
|
√
|
|
3rd Party Vendor Management
|
-
|
-
|
√
|
|
Firewall/VPN/Router Management
|
-
|
-
|
√
|
|
Asset Management
|
-
|
-
|
√
|
|
Disaster Recovery Planning
|
-
|
-
|
√
|
|
Online Backup Service
|
|
|
|
|
Patriot Networks Online Backup Service
|
Discounted
|
Discounted
|
Included
|
|
Pricing
|
|
|
|
|
Monthly Fee per Physical Office Location
Limited to 20 PC’s or Laptops and 2 Servers
|
$ 359**
|
$ 549**
|
$ 799**
|
* Server
only. The workstation PC’s and
laptops are not monitored under the Silver Program.
**Restrictions Apply. Pricing for Labor only.
Does not include Hardware or Software Costs necessary to fix any issue.
|
